SHOP
GUEST SERVICES
A: Westbund Central is open daily from 10:00am - 10:00pm. In case of adjustments due to public holidays or special events, please refer to the latest announcements on the official Westbund Central WeChat account and rednote.
A: You can register by scanning the mini-program QR code. Members are entitled to exclusive benefits including parking offers, points redemption, brand event invitations, and more. For details, please visit the membership centre on the Westbund Central official mini-program.
A: Free Wi‑Fi is available. Please search for the network “西岸中環”, enter mobile number to receive a verification code, and you will be connected.
A: If you lose an item, please go to the customer service desk for inquiries. If the item is not found on site, we recommend reporting the loss there. For valuable items, please also file a report with the police.
A: We offer a car-finder shuttle service on weekends and public holidays.
Service hours: 12:30pm - 2:00pm and 6:30pm - 7:30pm
Pick-up point: The garage lobby in the B1 of Zone B.
A: Nursing rooms and accessible ramps are available throughout the are should be the mall, and shared power banks are provided at multiple locations. If you need assistance, please ask any on-site staff.
A: The entire retail area is fully accessible. Wheelchairs and strollers are available for free. Please make a smart rental reservation through the Westbund Central official mini-program, then pick them up at the customer service desk.
A: If you have any service concerns, you are welcome to provide feedback at the concierge desk on site, or call the mall’s service hotline: 021-33687558. We will record and address each piece of feedback.
A: In an emergency, please first look for the nearest security personnel or call our customer service desk at 021-33687558, clearly stating your location, and wait for assistance.
A: Westbund Central accepts WeChat Pay, Alipay, UnionPay QuickPass, UnionPay cards, and RMB cash. Only RMB is accepted for in-mall purchases. Foreign currency must be exchanged into RMB before use.
DISCOVER SHANGHAI'SNEW DOWNTOWN
Please contact our team for further project details.
